Shipping policy

Yes we do ship a copy of invoice along with the parcel. In case you require additional copy, we can always email it to you.

3. What should I do when my package is open and the product seal is broken?

This may happen due to some Custom checking or any other Country specific rules. Please check whether your ordered items are intact and safe.

If not, please mention the same on the delivery acknowledgement copy, if any and also get in touch with our Customer Care team at the earliest. We shall be more than happy to assist you in the best possible manner.

4. Why there was no instruction about the Custom charges while placing the order?

We have mentioned about the possible Custom Duty / VAT implications in our Cart Page and Shipping Policy.

Since the Custom Duty / VAT implication varies from Country to Country and also not charged on 100% of the shipments, it is absolutely not possible for us to predict in 100% of the instances.

 5. I have shopped previously with Z'Bella Couture and I was not asked to pay any custom fees.

We have no control over these charges and cannot predict where they will occur. Every time when an item crosses an international border from one country to another it is subject to these charges by the importing country's rules and regulations. The charges may vary according to the rules of different countries depending on the item, item value, quantity, end use, materials or methods used to make the item and is solely at the discretion of the duty officer.

We encourage our Customers to touch base with your Country's Customs Office for a better clarity on the subject.

6. I have paid the shipping charges but I have been contacted by the courier company asking for payment?

Shipping cost refers to the cost of shipping an item from the origin to the destination country and the same needs to be paid to the Courier partners.

Custom Duty is something which is over and above the Shipping Cost. Custom Duty charges are tax levied on import of goods by the Custom authorities of the respective Country.

Every time when an item crosses an international border from one country to another it is subject to these charges by the importing country rules and regulations. The charges may vary according to the rules of different countries depending on the item, item value, quantity, end use, materials or methods used to make the item and is solely at the discretion of the duty officer.

7. VAT and Custom Duties

VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government.

International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation.

They are entirely the buyers responsibility. The courier company may also charge some additional service charges over and above custom duty on case to case basis and need to be paid directly by the buyer